ATG Europe is involved on the front line of the process, supporting ESA thanks to the hard work of its employees involved in the esa365 migration project. ATG Europe’s employees cover several key roles within this project, including the colleagues of the IT Local Support Service, the IT Sourcing Support Service and the Adoption Change Management (ACM) Team.
In this article we would like to talk about the ACM Team which has the key role of granting a smooth transition and cultural change to esa365. Gianluca Locchetta is the Adoption & Change Manager; he is working very closely with Ana Da Silva, esa365 Communications Manager. Two other key players are also Stefano Lenzi, the Project Manager and Thibaut Pavec, the Project Support Officer. The ACM Team has launched the Champions Community, a Team in Microsoft Teams where more than 130 migrated users keep in contact exchanging suggestions, best practices and supporting each other in the adoption of the esa365 tools. The Champions Community is managed by Sacha van Reisen and Kim Jonkman.
The ESA employees are supported along the different stages of their migration to esa365 by the IT Trainers. There are six IT Trainers based in several ESA sites: Kim Jonkman, the IT Trainers’ Team Lead based at ESTEC; Annalisa Galeone, the IT trainer based at ESTEC; Laurence Roy based at ESOC; Miriam Romano based at ESRIN; Isabelle Romero based at ESA HQ and Kayla Backes based at ESAC.